The Service Management Mixologist! It's quite an active analogy to use but one that describes well what we do at SJM.


“A mixologist is an individual with a passion for combining elixirs and creating extraordinary cocktails, whereas a bartender is an individual with a passion for making great drinks and creating well-balanced experiences. To be successful, you really need both types

of pros behind the bar.”

Now imagine all the people, frameworks, methods and technologies you have in your organisation coming together in a cocktail of the right blend of practices that gives you and your customers an extraordinary and well-balanced experience. 

Simone Jo Moore

Honoured to be a recognised as a Top 25 industry thought leader, Simone engages you in a depth of knowledge, collaboration and sense of humour that is thought provoking, interesting and relevant, exploring the minds and hearts of what makes business and IT tick. People connected, knowledge shared, possibilities discovered and potential realised are her active values and through these, help you articulate your vision, enable smoother transitions and form a resilient foundation on which you can drive your business forward in this fast-paced digital world.


When Simone works with you, it's as part of your team and where needed, Simone can call on a host of other well regarded and experienced experts to assist with your needs. This is possible as Simone is a globally recognised expert, actively engaged with the world of Business and ITSM whether, consulting, training, speaking, co-hosting on podcasts or writing industry course content and blogs for various companies.


Across many social media channels, she shares her 20+ years of experience in strategic and operational business design, development and transformation and thoroughly enjoys the repartee that leads to evolution and revolution to jumpstart people’s thinking, behaviour and actions at any level. An Australian living in France, travelling to many countries on assignment, enjoying different languages, cultures and ways of working brings broad perspectives. 

Simone combines her HR, Organisational Change and complementary health background with specific industry qualifications in IT, Contact Centres and Service Desk to provide a deep leadership experience. You'll find more about the frameworks and methods Simone works with in Our Services.



Macanta Consulting

Macanta Consulting
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People Connected  ⚜️  Knowledge Shared  ⚜️  Possibilities Discovered  ⚜️  Potential Realised