Service Management Mixologist
“Simone is one of the best consultants I have ever employed. Her expertise, relationship building savvy, and skills were invaluable at IMA. She was deeply involved in a range of business reforms for me when I was Head of Human Resources. Great value, great person, great choice!”

— Wayne Gobert, OAM, HR Executive Advisor


Helping you find
your equilibrium

​High quality decisions enabled and objectives met. Operate in a continuous and evolving service improvement environment clearly linked to your business' vision and mission. In today's world we are able to choose what best suits the culture and situation of our organisation. Face-to-face or virtual, you have a depth of expertise at your fingertips. In addition to Simone's skills, her network of partners across a wide array of experience and locations means you have a world of knowledge available to you. 

We help you make the most of what you've got, exploiting the full potential of capability that already exists within your organisation. The strategic to operational improvement planning and implementation methods address the gaps and bring you to a new level of maturity. Success is based on the new way of working becoming 'normal' within your organisation. That is, the better way of working becomes embedded within the day-to-day culture of your teams.

IT management practices are evolving fast. IT management and service management professionals need to move fast too. In a virtual world, it's time to change the consultancy model. No more expensive day rates, no more hefty expense bills; just value from the best people in the world, right where you need them.

Both government and corporate clients have taken advantage of Simone’s expertise with various assignments from Strategic to Operational level including reviews, improvement projects, performance management and training. The following is just a sample of clients:

  • Attorney General’s Department

  • CrimTrac

  • Customs Department

  • Deakin University

  • Department of Foreign Affairs & Trading

  • Micropower

  • News Limited

  • Port of Melbourne

  • Powercorp

  • Sinclair Knight Mertz

  • Suncorp

  • Virgin Mobile

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People Connected  ⚜️  Knowledge Shared  ⚜️  Possibilities Discovered  ⚜️  Potential Realised