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Where people get together to consider a particular subject, learn from the experiences of others and share the knowledge of their own practices with others. Where we are able to network and continue our own professional learning and development.

2021/22 Program 

Panel Session: Lifelong Learning as a Mindset 

16 November 2021

14:00 - 14:40 CEST


The world around us has changed radically, more than most of us

dreamed was possible. Many of us needing to re-invent ourselves in

a short time, develop new skills and resilient behaviours. If

experience has taught us anything, it is this will not be the final

time we’ll need to adapt to a disruptive change. A lifelong learning

mindset has become more important than ever so how can we

develop it? Why should we even want to? Which skills and

behaviours are needed the most? And what role does lifelong

learning have to play in adapting to this ‘new world’?


In this dynamic and informal session, the panelists, with their

diverse backgrounds and differing perspectives, share their passion

for lifelong learning, explore the questions above and others, in a

search to define the importance and role lifelong learning in our

ability to adapt. We look at the implications of the growing skills

gap for organisations and the link between lifelong learning and

diversity. They share their experience and insights in developing

this ‘mindset’, and its professional and personal value.

Session: Living in Ebb & Flow

6 - 7 April 2022

Being dynamic, fast and smooth flowing is more than a technology expectation, it’s a human one! Systems make it possible but people make it happen so let’s talk about your balance between ebb and flow.

If we’re to ‘get in the zone’ faster and be in flow more often, we need better understanding of living in a VUCA world, what needs to exist in our strategy to build resilient behaviour and continue to evolve our ability. Combined, this helps to keep ourselves in a mindful state - a flow state in which our people can feel and experience being energised and fully involved.

Just a few topic synopsis and if it spikes your curiosity, let's have a mini discovery session!

Synopsis Examples
Humanising the Next Normal
  • Keynote

  • Presentation

“And, when you can’t go back, you have to worry only about the best way of moving forward.”

— Paulo Coelho  


This is the foundation of our future. The standards to which we call ‘normal’ are not what we once perceived and the expectation of it is certainly open to interpretation. Rather, it is no longer about the ‘new’ but the ‘next’. In fact, this has always been the case, it is that we feel we’ve been thrust more vigorously into the maelstrom of change than other eras have experienced - or so we believe.


We have become different, needed to work and act differently yet we are still who we are - human! The question remains not about who we are now, but who we want to become. Which modus operandi do we wish to sit in as we seek to understand our flow and how close to the edge on which we stand to make the shift to the ‘next’? Curiosity is one of our greatest assets when it comes to understanding and moving forward on a journey! Let’s explore it together.

Machine Humanity - Dangerous or Misunderstood
  • Keynote

  • Presentation

  • Workshop

Our fascination with machines is infinite as is the unceasing focus to humanise them. How far are we willing to take AI?


Humans are emotional but not always emotionally intelligent so it is possible we limit the technology as much as the technology may turn us into automatons, losing ourselves in what we create. To deal with the volatility, uncertainty, complexity and ambiguity of our environment we must look beyond IT.

Explore the AI context, what it means to be Talented in the machine age, creating an AI personality and challenges with emotional and ethical AI.

Value Flows where Empathy Shows
  • Keynote

  • Presentation

  • Workshop

Empathy is a skill we use to influence relationships, outcomes and experience. This session looks at the need for and impacts of an empathy culture to adjust the way we co-create value through the customer and employee journey.


A variety of frameworks provide guidance on embedding desirable and sustainable behaviours that go beyond understanding the context of the other person in our interactions. 

Communication Waves - The human process
  • Keynote

  • Presentation

  • Workshop

People aren’t difficult, just different! Replace the word successful with the word valuable and you will find a longer-lasting, deeper relationship! With each and every interaction our value to the customer, our team and other parts of the organisation is solidified through a core skill - Communication! ITSM is a dynamic place requiring dynamic communication. Understanding this human process and applying excellent communication skills takes practice because if communicating with impact and influence was so easy, everyone would be effective communicators.


This is a life skill as much as a business skill that all individuals use.

Relationship Agility 
  • Keynote

  • Presentation

  • Workshop

The enigma here is that people willingly and intentionally work together. In its applied meaning, collaboration is "a purposeful relationship in which all parties strategically choose to cooperate in order to accomplish a shared outcome," as defined by Hank Rubin

Breadth of capability provides flexibility in the hyperspace of change, where the activities of all roles are intersecting to maximize the value of business strategic outcomes. Walk out of this workshop with greater confidence in your ability to adapt and innovate.

We'll look at the concepts, the context and how to shift the dynamics of your relationship nexus to thrive in this VUCA world.