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Where people get together to consider a particular subject, learn from the experiences of others and share the knowledge of their own practices with others. Where we are able to network and continue our own professional learning and development.

2021 Program 

Requests and submission are currently being assessed. In the meantime, check out a few of the topic synopsis below. If it spikes your curiosity, let's have a mini discovery session!

Synopsis Examples
KEYNOTE: Humanising the Next Normal

“And, when you can’t go back, you have to worry only about the best way of moving forward.”

— Paulo Coelho  


This is the foundation of our future. The standards to which we call ‘normal’ are not what we once perceived and the expectation of it is certainly open to interpretation. Rather, it is no longer about the ‘new’ but the ‘next’. In fact, this has always been the case, it is that we feel we’ve been thrust more vigorously into the maelstrom of change than other eras have experienced - or so we believe.


We have become different, needed to work and act differently yet we are still who we are - human! The question remains not about who we are now, but who we want to become. Which modus operandi do we wish to sit in as we seek to understand our flow and how close to the edge on which we stand to make the shift to the ‘next’? Curiosity is one of our greatest assets when it comes to understanding and moving forward on a journey! Let’s explore it together.

Workshop: Relationship Agility 

The enigma here is that people willingly and intentionally work together. In its applied meaning, collaboration is "a purposeful relationship in which all parties strategically choose to cooperate in order to accomplish a shared outcome," as defined by Hank Rubin

Breadth of capability provides flexibility in the hyperspace of change, where the activities of all roles are intersecting to maximize the value of business strategic outcomes. Walk out of this workshop with greater confidence in your ability to adapt and innovate.

Presentation / Workshop: Communication Waves - The human process

People aren’t difficult, just different! Replace the word successful with the word valuable and you will find a longer-lasting, deeper relationship! With each and every interaction our value to the customer, our team and other parts of the organisation is solidified through a core skill - Communication! ITSM is a dynamic place requiring dynamic communication. Understanding this human process and applying excellent communication skills takes practice because if communicating with impact and influence was so easy, everyone would be effective communicators.


This is a life skill as much as a business skill that all individuals use.

Presentation: Value Flows where Empathy Shows

Empathy is a skill we use to influence relationships, outcomes and experience. This lightening talk session looks at the need for an empathy culture to adjust the way we co-create value through the customer and employee journey. 


ITIL 4® provides guidance on embedding desirable and sustainable behaviours that go beyond understanding the context of the other person in our interactions. It’s a focus on being human, coupled with thoughtfully mixing our support practices and technology. We’ll introduce a technique you and your teams can use to strengthen the empathy vital for communication, influence, collaboration, reducing stress and increasing resilience.

© 2020 Simone Jo Moore

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