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Where people get together to consider a particular subject, learn from the experiences of others and share the knowledge of their own practices with others. Where we are able to network and continue our own professional learning and development.

2021 Program 

Panel Session: Maximising Practical Value Using ITIL 4

Date: 17 March 

Time: 16:10 GMT

Too often we see organisations adopt best practice methodologies or frameworks as a tick box exercise to say ‘we have’ without the understanding to convert newly established capabilities or practices into value or service. Are you still wondering how the ITIL4 value principles can be applied in your IT service organisation?


The thing we'll be exploring in this panel is how organisations have adopted ITIL4, how they have focused on value by looking at what they want to try and achieve and keeping sight of what they’re supposed to be doing - delivering what people actually want!  

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Presentation: Value Flows where Empathy Shows

Date: 23 March 

Time: 11:00 GMT

Empathy is a skill we use to influence relationships, outcomes and experience. This session looks at the need  for an empathy culture to adjust the way we co-create value through the customer and employee journey. A  variety of frameworks provide guidance on embedding desirable and sustainable behaviours that go beyond  understanding the context of the other person in our interactions. 

Masterclass: Online DevOps Simulation

Date: 15 April 


09:30 - 16:30 GMT

The event is designed for roles inside and outside of IT. Since this simulation is aimed at exploring and experiencing a new way of working this simulation does not require any specific knowledge to participate.


During the day you will experience how DevOps can bring serious value to your business.

The simulation game is based upon ‘The Phoenix Project’ Book and co-facilitated by Daniel Breston and Simone Jo Moore.


You can also check out a few of the topic synopsis. If it spikes your curiosity, let's have a mini discovery session!

Synopsis Examples
KEYNOTE: Humanising the Next Normal

“And, when you can’t go back, you have to worry only about the best way of moving forward.”

— Paulo Coelho  


This is the foundation of our future. The standards to which we call ‘normal’ are not what we once perceived and the expectation of it is certainly open to interpretation. Rather, it is no longer about the ‘new’ but the ‘next’. In fact, this has always been the case, it is that we feel we’ve been thrust more vigorously into the maelstrom of change than other eras have experienced - or so we believe.


We have become different, needed to work and act differently yet we are still who we are - human! The question remains not about who we are now, but who we want to become. Which modus operandi do we wish to sit in as we seek to understand our flow and how close to the edge on which we stand to make the shift to the ‘next’? Curiosity is one of our greatest assets when it comes to understanding and moving forward on a journey! Let’s explore it together.

Workshop: Relationship Agility 

The enigma here is that people willingly and intentionally work together. In its applied meaning, collaboration is "a purposeful relationship in which all parties strategically choose to cooperate in order to accomplish a shared outcome," as defined by Hank Rubin

Breadth of capability provides flexibility in the hyperspace of change, where the activities of all roles are intersecting to maximize the value of business strategic outcomes. Walk out of this workshop with greater confidence in your ability to adapt and innovate.

Presentation / Workshop: Communication Waves - The human process

People aren’t difficult, just different! Replace the word successful with the word valuable and you will find a longer-lasting, deeper relationship! With each and every interaction our value to the customer, our team and other parts of the organisation is solidified through a core skill - Communication! ITSM is a dynamic place requiring dynamic communication. Understanding this human process and applying excellent communication skills takes practice because if communicating with impact and influence was so easy, everyone would be effective communicators.


This is a life skill as much as a business skill that all individuals use.

© 2020 Simone Jo Moore

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