“Simone is one of the best consultants I have ever employed. Her expertise, relationship building savvy, and skills were invaluable at IMA. She was deeply involved in a range of business reforms for me when I was Head of Human Resources. Great value, great person, great choice!"
Wayne Gobert, OAM | HR Executive Advisor
Having a mentor like you is like getting an upgrade into first class travel. It has only been four days but the acceleration of "things" has been quite astonishing!
Lisa Bozek | Head Of Information Management, Climate-KIC
"Simone provided KCS and ITIL training, as well as service management consulting services. The outcomes exceeded our expectations. Simone brings energy, expertise, creativity, fun and passion to her work to achieve great outcomes."
Steve Miller | Director, Service Delivery and Support, ICT Dept of Education
Thanks again for your inspiring presentation today. Actually I find the word “inspiring” problematic, as that's often a way of saying that there was no true substance in a presentation, but your presentation both had a lot of substance and was, well, inspiring."
Petter Dessne, M.A., M.Sc. B.A. | Lecturer, University of Borås
“Achieve flow through training your state of mind and understanding it in the context of your environment.”
Honoured to be a recognised as a Top 25 industry thought leader. It's a result of probing the hearts and minds of businesses and IT, finding out what makes them tick and jumpstarting people's thinking to evolve behaviour and actions at any level. People connected, knowledge shared, possibilities discovered and potential realised are my active principles and through these, help you articulate your vision, enable smoother transitions and form a resilient foundation on which you can drive your business forward in this fast-paced digital world.
A Service Management career combined with my military, HR, OCM, Organisation Development Development and complementary health background creates a deep leadership experience.
Known for being the Editorial Director of 'The Era of HumanisingIT' docuseries produced by Freshworks ExperienceIT and Devil Boy Productions. Also a contributing author to VeriSM Unwrapped and Applied and ITIL4 High Velocity IT and a Lead Author for a variety of ITIL4 course content. Don't be surprised to see me on the module introduction videos!
An Australian living in France, I have assignments in many countries, enjoying different languages, cultures and ways of working giving me broad perspectives. As a freelance, I'm available to discuss contracts, projects, opportunities and travel the world either virtually or face-to-face.
Actively engaged across Social Media Channels co-hosting podcasts, writing blogs and speaking at industry conferences, seminars and workshops.
Looking for something more specific? Qualified and experienced in BRM, Strategy, Operations, OCM & HR, Organisational behaviour & development, Emotional Intelligence, Machine Humanity, Distinguished Professional in Service Management (DPSM), HDI Faculty member, International Certification Standards Committee (ICSC), VeriSM, ITSM, ITIL Expert, Knowledge Centred Services (KCS), DevOps, Apollo13 and other simulations, CASM, ICMI Senior Contact Centre Manager, Advanced Meditation Facilitator, Polynesian Healing Systems and more.