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HumanisingIT
mar. 17 sept.
|Virtual Conference
AI Meets ITSM: Humanising IT Services with ITIL in the AI Era
AI and ITSM walk into a dimly lit bar for their very first date. AI, the flashy newcomer. ITSM, on the other hand, is the epitome of cool. They sit at the bar, an odd couple if there ever was one.
Time & Location
17 sept. 2024, 08:45 – 14:00 UTC−4
Virtual Conference
About the event
AI and ITSM walk into a dimly lit bar for their very first date. AI, the flashy newcomer, arrives with all the swagger of someone who just invented the algorithm for sliced bread. ITSM, on the other hand, is the epitome of cool, clutching a well-worn ITIL playbook like it's the Holy Grail. Where to from here?
Are you ready to explore the exciting intersection of Artificial Intelligence (AI) and IT Service Management (ITSM)? This inspiring session reveals how ITIL 4 provides a solid foundation for ethically integrating AI into ITSM practices. Discover how Emotional AI can enhance the human experience with automation empathy, and learn how to navigate the ethical challenges of AI through the guiding principles of ITIL 4.
Whether you’re an IT professional, a service manager, or simply curious about the future of technology, this session provides you with the perspective to embrace AI while maintaining trust, transparency, and empathy in your IT services. Don’t miss the chance to engage in a conversation that’s set to redefine the future of IT!