Let’s chat about CHAT! Join us for a webinar about how to get out of the loop of bad chatbot conversations and boost your tech-enabled customer interactions. Featuring a keynote with Simone Jo Moore and demo session with Jack Geron showcasing the integrated chatBOT capabilities of IT Care Center (ITCC), the global ITSM platform.

Two lucky participants will win a gift card of $100 each! Don’t miss it!

Keynote: “How to Avoid Chatbot Loop Hell”

Speaker: Simone Jo Moore

Calling all customer and support service managers, chatbot developers, and anyone interested in leveraging chat technology to improve customer support engagement.

In this keynote address, Simone explores the power of conversational AI, Digital Proxemic awareness, and the common pitfalls of chatbots. Learn actionable strategies to optimize chatbot interactions and ensure seamless and satisfying customer experiences.

We’ll focus on three core areas to transform the way your organization communicates with customers:

1. How to Build Better Chatbots: Design chatbots that intuitively understand and respond to customer needs without trapping them in frustrating loops. Learn best practices to create intelligent, context-aware bots that can handle complex queries and know when to escalate to human agents.
2. Knowledge Management Made Easy: Integrate chatbots with robust knowledge management systems to streamline information retrieval. Learn techniques to organize and present knowledge efficiently through conversational interfaces.
3. Chatbot Scripting: Explore the art of scripting conversations that feel natural and human-like. Understand the principles of creating engaging and empathetic chatbot interactions that build trust and enhance user satisfaction.

Chat in Practice: ITCC ChatBOT Demo

Speaker: Jack Geron, Founder & CTO of ITCC - That’s IT

Following Simone’s keynote, we’ll take a look at how to put the principles of great chatbots into action.

Join Jack for a walkthrough of the IT Care Center’s ChatBOT capabilities, including:

• Digital customer experience and improved self-service
• Contextual-based human conversational scenarios
• Extending ChatBOT with internal, external knowledge, and public/private AI platforms and language models (LLM)
• Platform – ChatBOT designer, API integration, exposure through MS Teams

About our speakers:

Simone Jo Moore: Simone is a renowned IT practitioner and Editorial Director of ‘The Youth Rise in Power’ and 'The Era of HumanisingIT' docuseries. With extensive experience in IT, OCM, HR, and a passion for humanizing IT and ethical AI, Simone is a Top 25 Industry Thought Leader, Women in DevOps list, and WomenTech award nominee. She is also a contributing author to numerous international certifications and publications.

Jack Geron: Jack is the founder and CTO of That’s IT, the parent company of IT Care Center. He has over 19 years of experience in IT system analysis, project management, development, and tech integrations. At EDS, Jack led ERP and CRM projects and worked as a business analyst for Oracle applications. He also managed the PLM team and implementation in ECI’s IT. He holds a B.A. in Economics and Computer Science from the University of Tel Aviv and an MBA in marketing and finance.

Register now: Don't miss this opportunity to boost your chatbot strategy and improve customer support engagement.

We look forward to CHATting with you.