Join our Community Champions Michelle Major-Goldsmith  and  David Barrow   in a co-hosted session with our special guest panel  Simone Jo Moore ,  Sophie Hussey  and  James Patrick Stapleton  as they take you through the compelling story of the Post Office Horizon IT scandal alongside the crucial roles of ITSM and SIAM.

The discussion will focus on the lessons learned from the Post Office Horizon IT scandal, analyse its impact, and explore the crucial role of IT Service Management (ITSM) and specifically SIAM in averting such crises in the future. We will discuss the significance of communication, knowledge, governance, and value, which could mitigate the profound impact of IT issues on mental well-being in the future. We welcome your input during the event.