Stay tuned to what's happening in your world in the now, adjust your thinking where need be and know that your leadership (with or without the title) Makes a Difference!

Special Note 

In view of the present situation with the Coronavirus (COVID-19) any travel requests by clients will be treated on a case-by-case basis.

Since technology gives us the ability, All consulting, training, workshops, mentor and coaching sessions are being run virtually.  


"Thanks again for your inspiring presentation today. Actually I find the word “inspiring” problematic, as that's often a way of saying that there was no true substance in a presentation, but your presentation both had a lot of substance and was, well, inspiring."   Petter Dessne M.A., M.Sc., B.A. Lecturer, University of Borås

If you'd enjoy having my knowledge shared and a little entertainment click here.​

Have a client focussed workshop

Weaving together the business capability

The first is done and more on order! VeriSM workshops - as a VeriSM contributing author and trainer, I'm very excited to be part of an amazing globally recognised team of industry colleagues dedicated to bringing to life a new phase in the business world.


With a background in Business Service Management, Sales & Marketing, OCM, HR and ITSM, I'm bringing to you a holistic perspective and experience of VeriSM. Don't throw away what you already have, connect your people, share the knowledge, discover your possibilities and realise your potential. 

  • VeriSM doesn't replace your current initiatives, frameworks, methods or techniques

  • VeriSM overlays and breathes life into a dynamic way of working

  • VeriSM takes what you know into a new orbit of business

Bring the art of mixology to your organisation and team skillset.

Note: Please ask me about formal certification as these workshops do not in any way replace VeriSM training and certification. They bring awareness, understanding and practical fun in experimenting with a few of the techniques in your business context. 

Women in ITSM
HDI Conference
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  • Freshworks Experience Roadshow 2019

  • Freshworks Refresh 2019

  • Service Space Vienna 2019

  • BCS CMSG 2019

  • SITS - IT Service Management Show 2019 / 2016 / 2015

  • HDI 2019

  • itSMF UK 2018

  • itSMF Ireland 2018

  • 4me Connect 2018

  • itSMF Slovensko 2018

  • PMI Poland PAM Summit 2016 / 2018

  • Hogskolan i Boras 2017

  • itSMFNZ 2011 / 2012

  • Customer Management & Contact Summit

  • IT Service Management & Help Desk Summit

  • Australian Organisation ​for Quality (NSW) Inc

  • HDI/CCI Pacific Rim Conference

  • Hudson Global

  • IQPC Conference

  • NSW Site Tour Presentation HDAA

  • Pink Elephant Service Management Symposium

  • Quality Society Australia Conference

  • ​Terrapin Service Management World Conference​


  • TopConfLinz 2017

  • itSMF Denmark 2016

  • Axelos ITIL Practitioner Global Summit 2016

  • itSMF Norway 2015 / 2016

  • IT500 - IT in the Park 2016

  • SDI Shine 2019 / 2018 / 2017 / 2016 / 2015

  • itSMF Sweden Roadshow 2015

  • SSI iFokus 2015

  • itSMF Finland 2015

  • itSMF Sweden Expo 2015 / 2017

  • TFT 2012 / 2013 / 2014

  • itSMFA 2011 / 2012 / 2013

  • b-twitter
  • b-blogger
  • b-linkedin
  • b-googleplus
  • Pinterest Round
  • b-facebook
People Connected  ⚜️  Knowledge Shared  ⚜️  Possibilities Discovered  ⚜️  Potential Realised